At Dongguan Yangqi Hardware Co., Ltd, we are committed to providing our customers with the highest quality products and services. Our warranty policy is designed to ensure that you are completely satisfied with the hardware you purchase from us. We stand behind the quality and durability of our products and are here to assist you should any problems arise.
Warranty Coverage
Our warranty covers defects in materials and workmanship under normal use for a period of 20 years from the date of purchase. This warranty applies to all hardware products manufactured by Dongguan Yangqi Hardware Co., Ltd., including but not limited to zip fasteners, D-rings, snap hooks, chains, magnetic buckles and other accessories.
What is covered
-
Defects in materials: Any hardware found to be defective due to faulty materials will be repaired or replaced at no cost to the customer.
-
Manufacturing defects: If a product is found to have a manufacturing defect, we will repair or replace it free of charge.
-
Normal wear and tear: Our warranty covers normal wear and tear, ensuring that your hardware remains functional and attractive over time.
What is not covered
-
Abuse or misuse: Damage caused by abuse, misuse or mishandling is not covered under this warranty.
-
Modifications: Any modifications or alterations made to the hardware after purchase are not covered.
-
Normal wear and tear: While we cover normal wear and tear, excessive wear due to abnormal use is not covered.
Warranty process
If you believe your hardware is faulty, please follow these steps:
-
Contact us: Contact our customer service team or email us at mailto:sales02@hl-metal.com. Provide details of the problem and include any relevant photographs.
-
Return Authorisation: If our team determines that the issue is covered under warranty, we will issue a return authorisation number.
-
Return the product: Return the product to us using the return authorisation number provided. We recommend that you use a traceable shipping method.
-
Inspection and Repair/Replacement: Upon receipt, our quality control team will inspect the product. If the problem is confirmed to be a manufacturing defect, we will repair or replace the product at no charge to you.
Commitment to Quality
At Dongguan Yangqi Hardware Co, Ltd, we are committed to continuous improvement and quality control. Our products are manufactured using advanced production and testing equipment to ensure that each piece meets the highest standards. We adhere to international quality standards, including ISO 9001 and ISO 14001, and our products are regularly inspected by third parties such as SGS and Intertek.
We stand behind the quality of our products and are committed to your satisfaction. If you have any questions or concerns about our warranty policy, please do not hesitate to contact us. We are here to assist you and ensure that your experience with Dongguan Yangqi Hardware Co., Ltd. is nothing short of excellent. Thank you for choosing us as your hardware partner.
